Refund & Return Policy

Effective Date: March 22, 2025

At CustomizeIt, we strive to deliver high-quality customized products. Since each product is made-to-order, we have a strict No Return & No Refund policy, except in cases of defects or damage. Please read our policy carefully before placing an order.

1. Eligibility for Returns & Replacements

Returns and replacements are only applicable in the following cases:

• The product received is damaged or defective.
• The product has a printing error that is different from the approved design.
• The product received is incorrect (wrong model, color, or design).

We do NOT accept returns or refunds for:

• Change of mind or personal preference.
• Incorrect design uploaded by the customer.
• Slight color variations due to screen differences.
• Normal wear and tear of the product over time.

2. How to Request a Return for a Damaged Product

If you receive a damaged, defective, or incorrect product, follow these steps:

Step 1: Contact Us

• Email us at Support@customizeit.in within 48 hours of delivery.
• Attach a clear unboxing video showing the damage/defect along with the product and packaging.
• Ensure the video starts from the sealed package being opened to prove the issue was present upon arrival.
• Also, attach clear images of the defect/damage for verification.
• Mention your Order ID and a brief description of the issue.

Step 2: Our Team Will Review Your Request

• We will verify the unboxing video and images within 2 business days.
• If approved, you will receive return instructions.

Step 3: Return the Product (If Required)

• The product must be in its original packaging and unused.
• We may arrange a return pickup or ask you to dispose of the item (based on location and damage).

Step 4: Get a Replacement or Refund

• A replacement will be shipped within 5-7 business days after approval.
• If a replacement is not possible, we may issue a store credit or Full refund at our discretion.

3. Refund Policy

We do not offer refunds for custom products. However, in rare cases where a replacement is not possible, we may offer:

• Store credit for future purchases.
• Full refund at our discretion.

4. Order Cancellations

• Orders cannot be canceled once they are in production.
• If an order is canceled before production starts, a Full refund may be considered.

5. Business Information

CustomizeIt is a trade name under MR Industry (GST registered). All refunds, replacements, and customer support services are managed by MR Industry.

6. Contact Us

For any issues regarding returns or refunds, reach out to us:
📧 Email: Support@customizeit.in
📞 Phone: +91 7988919040

By placing an order on CustomizeIt, you agree to this Refund & Return Policy.