Privacy policy

Last updated: 15 November 2026

Who we are

Customize It is operated by Mayank, sole proprietor trading as Mr Industry, at 369, Ghari Mundo Ki Tapriya, Opposite Gupta Petrol Pump, Jagadhri, Yamunanagar, Haryana 135003, India, through our online store. This notice explains how we handle personal information when you browse, order, upload personalization content or contact us.

Information we handle

• Contact and order details, such as your name, email, phone number, addresses, purchased items, personalization instructions and support correspondence.
• Photos, names, messages and artwork you choose to submit for a personalized product. These may contain information about you or another person.
• Payment and refund transaction information. Online payments are processed through Razorpay and the relevant payment networks. The information needed for processing depends on the payment method selected. We receive order and payment-status information needed to confirm payment, handle support and arrange refunds.
• Account information, where an account is used, and technical information such as IP address, browser, device, cookie identifiers and store interactions. We use Google Analytics, Google Ads, Meta advertising tools and Snapchat Ads, including Snap Pixel and server-to-server conversion events. These tools may receive information about store visits, page views, interactions and purchase events, depending on the enabled configuration and relevant privacy choices.

We receive information from you, from store technology when you interact with it and from relevant providers such as payment or delivery services.

Why we use it

We use information to process and deliver orders, prepare personalization, provide support, handle refunds, maintain relevant business records, protect the store against fraud and meet legal obligations. We use analytics to understand store performance and advertising tools to measure campaigns and reach relevant audiences. Where required, marketing, advertising or non-essential tracking relies on the relevant permission. Browsing alone is not treated as blanket permission for every use.

Photos and personalized designs

Submit only material you are entitled to provide, including appropriate permission for another person's image. We use the supplied material to prepare the requested design, manufacture the item and resolve related order issues, sharing it with persons involved in those tasks as necessary. Working copies of customers' personal photos and files held on our laptops are deleted 7 days after delivery. This is a local-device deletion practice and does not mean that every website, platform, provider or backup copy is automatically erased at the same time. We obtain separate, explicit customer permission before using a customer's photo or personalized design in advertisements, on social media or in other promotional materials. Permission to place and fulfil an order is not promotional permission. Please avoid including unrelated identity documents or sensitive information in an upload.

Who receives information

Shopify hosts our store and processes information to provide its services. Razorpay and relevant financial networks process payments and refunds. We share delivery information with the courier assigned to your order; the courier can vary by PIN code and serviceability. Google, Meta and Snap receive relevant analytics or advertising information through the tools we use, subject to their functions and applicable permissions. Where a service provider assists with production, hosting, communications or support, information is shared for the relevant service rather than as unrestricted permission to use a customer's uploaded content. We may also disclose information where legally required or reasonably necessary to investigate fraud, protect rights or manage a business transfer with appropriate protections.

Read the Shopify Consumer Privacy Policy for Shopify's own processing and the Shopify Privacy Portal for requests addressed to Shopify. Some Shopify services process interactions across merchants or provide personalization and advertising features according to the features enabled in the store and your privacy choices. Shopify's notice explains its role and the controls it provides for that processing.

Cookies and similar technology

Store technology uses cookies and similar tools for functions such as maintaining a shopping cart, checkout and security. Google Analytics, Google Ads, Meta and Snapchat tools may also use cookies, pixels, related identifiers or server-to-server events for analytics, campaign measurement and advertising, depending on their configuration and applicable permissions. If a cookie or privacy preference control is displayed, you can use the choices it offers. You can also manage browser cookies and the privacy preferences provided by Google, Meta, Snap and Shopify, or contact us about withdrawing permission. Browser controls do not necessarily disable every form of provider-side processing. Blocking necessary cookies may affect store functions. An email unsubscribe does not itself change browser tracking preferences. Snap explains its own processing and advertising choices in its Privacy Policy.

Marketing choices

Where you choose to receive promotional messages, you may withdraw permission using an available unsubscribe option or by contacting support@customizeit.in. We will seek any permission required for the relevant marketing channel. Service messages relating to an order or support request may continue after a marketing opt-out. You can ask about withdrawal of a permission previously given for promotional use of a design or image by contacting the same address; we will explain the action available for ongoing and future use.

Retention and security

Personalization working files and legally required transaction records are different categories. The 7-day deletion practice above applies to the copies on our laptops. Files uploaded to the website or held within a platform, service provider or backup system can remain subject to that system's storage and deletion lifecycle. Contact us to request deletion of a remaining copy; we will assess the request, arrange deletion where applicable and explain any necessary retention or technical limitation. We do not promise automatic deletion from all systems after 7 days. If a copy is needed for an open complaint, a legal obligation or separately permitted promotional use, its purpose and applicable retention are considered separately.

Order, invoice, payment and tax records are retained for applicable accounting and statutory requirements. GST records subject to section 36 of the Central Goods and Services Tax Act, 2017 are generally retained for 72 months from the due date of the relevant annual return; a longer period can apply to an investigation or proceeding. We retain necessary support, refund and dispute material while the relevant matter remains open or another legal retention obligation applies. Information is not kept merely because it might be useful indefinitely.

We use reasonable safeguards appropriate to the information and its purpose, with access intended for the people and providers who need it for the relevant task. No system can be guaranteed completely secure. Do not send us card PINs, CVVs, passwords or OTPs.

International processing

This store currently serves delivery destinations in India. However, Shopify, Google, Meta, Snap and other relevant service providers may process information in other countries through their service infrastructure. Such processing remains subject to applicable legal requirements and the relevant provider's protections. An India-only shipping policy does not mean that all technical processing occurs only in India.

Requests, corrections and complaints

Contact support@customizeit.in to ask about your information, request a correction or deletion, withdraw permission or raise a privacy concern. We will verify a request proportionately, explain any legally necessary retention and respond within the period required by applicable law. Withdrawal may affect a service that depends on the relevant information, without cancelling unrelated rights.

Additional rights depend on the law applicable to you and its commencement. Escalation contacts are listed on our Contact & Grievance Redressal page. This notice does not restrict complaints to a competent authority.

Children

The store's purchase process is intended for adults. A parent or legal guardian placing a personalized order that includes a child's image must have the authority and any permission required to provide it. Submission for fulfilment does not authorize us to use that child's image in an advertisement. If you believe a child's information was supplied without appropriate authority, contact us so we can assess and address it.

Changes and external links

We will publish revisions with an updated date and provide additional notice or obtain fresh permission where required for a material change. External websites operate under their own privacy notices; check those notices before providing information to them.