Terms of service

Last updated: 15 November 2026

Who operates this store

Customize It at our online store is operated by Mayank, sole proprietor trading as Mr Industry, at 369, Ghari Mundo Ki Tapriya, Opposite Gupta Petrol Pump, Jagadhri, Yamunanagar, Haryana 135003, India. GSTIN: 06FXUPM5416C1Z9. These terms apply to purchases and use of our store. Shopify provides the commerce platform; the seller identified here is responsible for your order.

Using the store and placing orders

You must have legal capacity to enter a purchase contract. If you are under 18, a parent or legal guardian must place the order and provide any required permission for submitted material. Provide accurate contact, delivery and order information and keep account access secure.

Review the product description, options, personalization, total price and policies before ordering. An order confirmation records the order details and payment status. If availability, delivery serviceability or an essential personalization issue prevents fulfilment, we will notify you promptly and seek an agreed correction or cancellation. If we cannot accept or fulfil an order, we will explain the issue and refund money collected for the unfulfilled part.

Products, prices and payments

Prices are shown in Indian rupees (INR), inclusive of applicable taxes unless a product listing expressly states otherwise. Available payment methods, shipping charges, any applicable COD charge and the final payable total are displayed before you confirm the order. Product availability can change. If a material listing or price error affects your order, we will explain it and seek your agreement to a correction or offer cancellation and a refund; we will not charge an increased amount without your consent.

Prepaid promotions are seasonal or campaign-based and do not have a fixed discount percentage. Read the displayed eligibility, validity and code requirements. Promotional changes apply to future orders and do not remove an offer already applied to an accepted order.

Product images and digital previews illustrate the item. Minor differences caused by screens or printing may occur, but products must still match their material description and any agreed personalization. Any product-specific express warranty displayed at the time of purchase forms part of your purchase and does not reduce mandatory consumer protections.

Personalization and intellectual property

Our Cancellation & Personalization Policy explains artwork permissions, production approval and order changes. Customer-uploaded content remains its owner's property. Our own store text, graphics and designs may not be copied or commercially reused without permission or another lawful basis.

Delivery, returns and cancellations

The Shipping Policy, Return & Refund Policy and Cancellation & Personalization Policy form part of these terms. This store serves delivery destinations within India; international sales, if offered through a separate store, are governed by that store's terms. A restriction on voluntary returns does not exclude mandatory remedies.

Acceptable use

Do not misuse the store, interfere with its security, impersonate another person, submit unlawful material or infringe another person's rights. We may restrict misuse where reasonably necessary, while preserving obligations for valid orders and applicable refunds.

Privacy and communications

Our Privacy Policy explains personal-information handling. Order and service messages are separate from promotional communications. Marketing permissions required by applicable law will be requested separately. You may withdraw marketing permission through an available unsubscribe option or by contacting support. Permission to manufacture a personalized product is separate from permission to use customer content in advertisements.

Responsibility and consumer rights

We will exercise reasonable care in providing the store and fulfilling orders. Nothing in these terms excludes liability or a remedy that cannot lawfully be excluded, including applicable consumer protections. A third-party service disruption does not by itself remove our responsibility to resolve an affected order.

Applicable law, complaints and changes

These terms are governed by Indian law, subject to mandatory protections that apply to you. You may contact our grievance officer; this does not prevent you from using a competent consumer forum, court or statutory authority. We do not require you to give up those remedies.

We may update terms for future orders by publishing a revised version and date. Changes do not retrospectively remove rights for an order already placed. Contact support@customizeit.in for a copy of the terms relevant to your order.