Shipping policy

Last updated: 14 November 2026

Customize It is operated by Mayank, sole proprietor trading as Mr Industry. This policy explains where we ship, what delivery costs and when to expect your order.

Delivery destinations

Our store currently has delivery within India enabled. Delivery to a particular PIN code or address is available only when it is supported at checkout. New destinations will be offered only when enabled for ordering.

Shipping charges and payment options

Standard shipping within India is charged at INR 80 for orders with a qualifying value below INR 499. Standard shipping is free for orders with a qualifying value of INR 499 or more. Qualifying value means the merchandise order value used by checkout for shipping eligibility after applicable discounts; delivery and COD handling charges do not count towards the threshold. Delivery availability and the final payable amount are shown before order confirmation. A free standard shipping offer does not waive a separately disclosed COD handling charge. Changes to rates apply to future orders and do not retrospectively increase the charges on an accepted order.

Cash on Delivery (COD) is available for eligible orders and serviceable PIN codes. An additional COD handling charge may apply; any applicable amount will be shown before you confirm the order. Payment methods and availability are shown at checkout. The applicable order total, delivery charges and other mandatory charges will be disclosed before you confirm the order.

Prepaid discounts are offered through promotions and may vary by season, product, order value or campaign. There is no fixed prepaid discount rate. The applicable offer, eligibility, expiry and any code requirement will be shown before order confirmation. Offers may change for future purchases; a later change does not retrospectively remove a discount already applied to an accepted order.

Production and dispatch

For standard, non-personalized orders received by 8:00 PM Indian Standard Time (IST), we normally dispatch on the following day. Orders received after the cutoff enter the next processing cycle. This is a dispatch estimate, not a promise of delivery on the following day. A rare stock, operational or courier collection delay can affect dispatch, and we will communicate a material delay.

Personalized orders require the customer's confirmation of the design through WhatsApp before printing. After the customer confirms that the design may be printed and all required order details are complete, we normally dispatch on the same day or the following day. The personalized production estimate begins with design approval; it does not begin merely when payment is made. If approval is pending, the dispatch estimate moves accordingly.

Where a design needs clarification or approval, we will tell you what is needed and how it affects the dispatch estimate. We will communicate a material delay and discuss the available options.

Transit and delivery estimates

Courier delivery normally takes approximately 3 to 8 calendar days after dispatch, depending on the PIN code, courier and route. Some parcels arrive sooner. The production and dispatch period described above is additional to this transit estimate. A rare disruption, remote destination or holiday may affect the estimate; we will provide available tracking updates and assist with a material delay.

Production time and courier transit time are separate. Estimates take account of the stated working days and may be affected by holidays, location and courier disruption. A time estimate does not remove remedies available for missed delivery commitments under applicable law.

Tracking and delivery problems

We may use different courier partners depending on PIN-code serviceability and expected delivery speed. Once dispatched, the assigned courier and available tracking details will be provided through your order communication.

If tracking shows a missing parcel, an incorrect delivery scan or a parcel you have not received, contact us with your order number. We will investigate with the courier and arrange an appropriate resolution. Please report visible damage or missing contents promptly and keep the packaging where reasonably possible.

Address corrections and unsuccessful delivery

Check your address, PIN code and contact number before ordering. Contact us promptly to request a correction; a change may be impractical once dispatch has started. If a delivery attempt fails or the parcel is returned to origin, we will review the reason and explain the available redelivery, return or refund options. A further shipment may depend on serviceability. Any additional charge for a customer-caused delivery failure must be explained and agreed before a further shipment; a courier or seller error will not automatically be treated as a customer-caused failure. A delivery failure does not remove an applicable statutory remedy.

International orders

This store does not offer delivery outside India. Any future international store will have its own delivery terms and policies. International delivery is not included in this store's offers.